GLOBAL CONNECTIVITY > PROGRAMMABLE COMMS
POWER SMARTER DIGITAL INTERACTIONS
Programmable Communications Optimized
The CPaaS Surge
The CPaaS market is soaring, projected to hit $45.3 billion by 2027, growing at 29.4% CAGR.1 Programmable communications are now mission-critical.
As businesses embrace new technologies, bridging the gap between legacy systems and modern solutions becomes increasingly complex.
To simplify their path forward, operators and enterprises demand integrated messaging, voice, masking, and verification on a powerful platform.
WHY SBTS FOR PROGRAMMABLE COMMUNICATIONS
Telco DNA
Global Reach
AI Orchestration Layer
Ultra Low Latency
Developer-First
The Programmable Communications Technology for Enhanced Customer Engagement
The platform drives cost savings by utilizing its extensive global connectivity and cloud infrastructure.
It also enhances customer engagement with real-time, secure communication, while ensuring scalability to support increasing traffic without compromising quality.
Non-Voice Anonymization
Programmable Comms
Use Case
Secure, Safe, Private Communication
for Every Delivery
For delivery platforms, real-time driver-customer communication is essential.
SBTS’ Number Anonymization ensures it happens seamlessly, without exposing personal phone numbers.
Problem
A food delivery platform needed a way for drivers and customers to communicate via voice and SMS about orders and drop-off locations without exposing personal phone numbers and compromising user privacy.
Solution
Using SBTS’ Number Anonymization, the platform sends a POST request to establish a secure, temporary session between driver and customer numbers. A masked number connects them, with only the platform and SBTS accessing real numbers. Session management is handled by either the platform or SBTS.
Results
- Users communicate privately and securely
- Ensures trust and regulatory compliance
- Supports seamless delivery operations
- Preserves consistent and user-friendly experience
Real-Time Programmable Voice and Data
Branded Calls
Embedded identity layer differentiates legitimate calls from fraudulent attempts, reinforcing trust in the voice channel.
Number Anonymization
Users enabled to call each other without revealing personal phone numbers. Anonymizes (masks) the identity of the sender and receiver of SMS.
Silent SMS Authentication
Authentication method originates from the device to ensure users are authenticated silently, efficiently, and without disruption.
Voice OTP
Voice Call Verification provides OTP codes through automated voice calls for users who prefer or require voice-based verification.
Flash Calls
Cost-effective and secure user verification method leverages missed calls to authenticate users instantly without requiring SMS delivery.
HD Voice
Delivers crystal-clear audio quality for calls by using wideband audio technology, enhancing user experience with more natural, lifelike conversations.
Call Recording
Captures voice conversations, providing a vital tool for compliance, quality assurance, and customer insight.
Answering Machine Detection (AMD)
Automatically distinguishes between live humans and voicemail systems, enabling more efficient call routing and reducing wasted agent time.
Dual-Tone Multi-Frequency Interpretation (DTMF)
Recognizes touch-tone inputs during a call. Enables intelligent IVR flows, phone-based surveys, and secure PIN/OTP entry.
Real-Time Transcription and Translation
Live speech-to-text conversion of conversations. Critical for compliance, automation, and CX (Customer Experience) analytics.