Beyond the Minute: How AI Is Giving Voice a Second Life
Voice has long been treated as a utility. Minutes in, minutes out. But that framing is exactly what needs to change.
In the latest edition of HOTShots Magazine. Our VP of Sales, Luis Montero, sits down to talk about how AI is redefining what voice can be, and why the industry’s biggest opportunity may be hiding in plain sight.
From commodity, to platform
Voice revenues have long been under pressure, margins have been thinning for years, and the market has spent too long treating calls as a declining asset.
Luis challenges that assumption directly. Rather than accepting the commodity narrative, he argues that operators could be building something far more valuable, a trusted, intelligent communication layer that enterprises actually need.
Luis Montero.
That shift requires moving beyond minutes and volumes. Luis points to security, fraud prevention, and network intelligence as the areas where real differentiation lives, where AI agents and advanced tools can reduce fraud, improve voice quality, and reposition voice as a value-added service rather than a legacy product.
Partnerships as the engine of evolution
One of the threads running through the conversation is the role of partnerships in making this transformation real. Luis stresses that complementary strengths, cultural alignment, and fast execution from agreement to deployment are what separate partnerships that work from those that don’t.
We’ve been evolving in exactly those terms: from connectivity provider to technology enabler, using AI to add intelligence to core infrastructure and bridge connectivity with digital services. It’s a direction shaped by our joint venture between SoftBank and BTS: Japanese market depth combined with global technology expertise, built to solve problems that neither partner could address alone.
Why this matters now
As AI becomes embedded in more layers of the communications stack, from real-time translation to voice biometrics to fraud detection, the companies that have invested in making voice intelligent are finding themselves in a very different position than those that treated it as a pipe.
This is where we see our role: not just connecting calls, but making those connections smarter, safer, and more valuable for everyone on the network.
Watch the full interview on HOTShots Magazine, 8th Edition Here
The full conversation goes deeper, from the role of AI in fraud prevention to what trust really means in a real-time communications network. See it Here
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